Return Merchandise Condition Policy
All returns will need to be set up/authorized. Unauthorized returns may be subject to additional fees. Images of the issue/item may be requested on a case by case basis.
Rocky Mountain Graphics offers a full 30 day money back minus original shipping and discount guarantee (subject to the terms and conditions below) for products returned within 30 days of receipt of the merchandise. After 30 days and up to 45 days, we will issue store credit.
Please note that we can and only accept items returned in NEW CONDITION, in original packaging to qualify for a refund. Items are considered used if there is evidence of scratches, loss of packaging, broken seals, or if any protective film has been removed. The customer is responsible for shipping costs to retrieve items that are returned in used, installed, or damaged condition. If an item was installed/used, it must be exchanged for the same item due to a manufacturers defect only.